Last Updated: 12 February 2026
1. Introduction
Dr Bertie Hanekom and associated services, including Bertie Functional Therapy and Perspektief Opleidingskollege (“we”, “us”, or “our”), are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit this website or make use of our services, including consultations, assessments, training, and communication via email, forms, or WhatsApp.
2. Information We Collect
2.1 Personal Information
Information that identifies you personally, including but not limited to:
• Full name and surname
• Email address
• Contact number / WhatsApp number
• Organisation or school name (if applicable)
• Appointment or enquiry details
• Information voluntarily provided through contact forms, email, or WhatsApp
2.2 Non-Personal Information
Technical or usage information that does not directly identify you, such as:
• Browser type and version
• Device type
• IP address
• Pages visited and time spent on the website
• Date and time of visits
2.3 Cookies and Tracking Technologies
This website may use cookies or similar technologies to enhance user experience, analyse traffic, and improve functionality. You may disable cookies in your browser settings if you prefer.
3. How Your Information Is Used
We use collected information to:
• Respond to enquiries and communication
• Schedule appointments and consultations
• Provide professional services such as career planning, assessments, training, and coaching
• Send relevant service updates or information when appropriate
• Improve website performance and user experience
• Maintain administrative and client records
• Comply with legal or regulatory obligations
We do not sell, rent, or trade personal information to third parties.
4. Sharing of Information
Personal information may be shared only when necessary:
• With trusted service providers who assist in website hosting, email communication, or administration
• When required by law, legal process, or regulatory authorities
• To protect the rights, safety, or property of clients or the business
All third parties are expected to keep information confidential and secure.
5. Data Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.
6. Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Withdraw consent for marketing communication at any time
• Enquire how your personal information is being used
Requests can be made using the contact details provided below.
7. Third-Party Links
This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites, and users access them at their own discretion.
8. Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Compliance with Applicable Law
We aim to comply with applicable data protection and privacy legislation, including the Protection of Personal Information Act (POPIA) of South Africa, where applicable.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Dr Bertie Hanekom
Email: persfin@lantic.net
Phone / WhatsApp: +74 641 1931
Website: https://theneurocoachcentre.co.za/